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Shipping Information

 

Covid-19 shipping update: During this time our postal providers may be experiencing delays as a result of the global impact of Covid-19. This means your parcel may take longer to reach you than normal. We thank you for your patience and if you have any concerns please contact us. 

We dispatch all orders Monday to Friday, within 3-4 business days from receiving your order. We do not dispatch parcels on weekends or public holidays. 

 

Benefits of our courier partners 

Our orders are sent via Delhivery , Bluedart , IndiaPost, etc. we always choose the fastest and premium door to door courier service suitable for your pinched. 

 

  • Check the status of your shipment at any time. Online tracking gives you real-time, detailed progress for your parcel.
  • Notifications keep you informed of shipment progress and scheduled delivery. 
  • Flexible delivery options, including authorising delivery without collecting signature.

What happens if my parcel hasn’t arrived?  

If you believe your parcel has been lost please contact our courier provider by checking your confirmation email for tracking details. 

The team at Totemlab work hard to deliver orders within the given timeframes. Postal delays are out of our control and unfortunately refunds or cancellations are not permitted if the shipment arrival times exceed the estimated times outlined. 

 

Questions

If you have questions, please check our Shipping FAQs. If your question still isn’t answered please contact us and our customer service team will be happy to assist you.